. : Welcome to Commercial Taxes Department : .

Citizen Charter

1. About the Commercial Taxes Department

Commissioner, Commercial Taxes, Hyderabad under the overall supervision of Principal Secretary to Government, Commercial Taxes, oversees the Commercial Taxes Administration in the State. Commissioner is the Head of the Department and oversees the implementation of the statutes administered by the Department. It has three tier organizational hierarchy. Head of the Department – Divisions – Circles. Each Division is headed by a Deputy Commissioner and each Circle is headed by a Commercial Tax Officer. Enforcement Wing of the Department functions from the office of the Commissioner of Commercial Taxes. There are 19 Check Posts at the State Borders.

2.Mission Statement

The Commercial Taxes Department endeavours to transform itself into an enterprise friendly entity and progressive tax administration with focus on greater transparency, fairness and firmness to achieve highest tax efficiency through the use of information Technology combined with best tax practices.

3.Categories of Services

The services provided by the Department have been classified into the following categories:-
   a. Category A:Registration services
   b. Category B:Issue of Forms and Certificates
   c. Category C:Online Services

4. Main services/ transactions

S.No	Service	Sub- Category	Time frame for delivery of service	Designation of officer Responsible for delivery of service
Category A: Registration Related Services
1	Registration Certificates VAT, CST, TOT	Issue of new RCs	One working day :- Application to Single Desk through onlie AP Industies Portal all required scanned documents uploaded through the Portal (passport photo graphs, Self-attested Copies of Aadhar, Pan card, Rent, Bank Account, Partnership Deeds, and Registrar companies issued copies where ever required). One working day :- Application to CTO Office through online submission: one working day subject to receipt of all required scanned documents uploade through the Portal (passport photo graphs, Self-attested Copies of Aadhar, Pan card, Rent, Bank Account, Partnership Deeds, and Registrar companies issued copies where ever required).	Designated Officer by the Commiossioner of Commercial taxes at CCT Office, Hyderabad . RCs issued Online to the dealers login IDs. ACTO of the Circle Concerned. RCs issued Online to the dealers login IDs.
1	Registration Certificates VAT, CST, TOT	Change of names of Directors, Telephone numbers and email address and addition/deletion of additional places of business	Online(Required Documents- passport photo graphs, Self-attested Copies of Aadhar , Pan card ,Rent, Bank Account, Partnership Deeds, and Registrar companies issued copies where ever required.)	Registering Authority concerned (ACTO)
1a	APPT	Issue of RC	One working Day:- Application to Single Desk through onlie AP Industies Portal with all required scanned documents.One Day(Required Documents - PAN and Bank Account copies)	Designated Officer by the Commiossioner of Commercial taxes at CCT Office, Hyderabad . DCTO of the Circle Concerned.
1b	APET	Issue of RC	One working day:- (Required scanned Documents - Copy of FORM B Licence and Bank Account copies)	ACTO of the Circle Concerned
1c	APLT	Issue of Unique ID No	One working day:- (Required scanned Documents - PAN and Bank Account copies)	CTO
Category B: Issue of Forms and Certificates
2	Issue of statutory forms	C/F/H and Waybills	6 working days at CTO’s office and 2 Working days at CDSC excluding date of application	CTO and Manager CDSC
2	Issue of statutory forms	e-way bills	Online	Dealer
3	Issue of tax paid certificates		6 working days excluding date of application	CTO/AC
4	Issue of certified copies of orders		6 working days excluding date of application	CTO/AC
5	Non-certified copies of orders		Online	Dealer
Category C: Online Services
6	Returns by dealers		Online	Dealer
7	Tax Payment by dealers		Online	Dealer
8	Non certified Order copy		Online	Dealer
9	VAT 250, 501, 501A, 501B Forms		Online	Dealer
10	eWaybill for VAT and CST		Online	Dealer
11	C/F/H Form		Online	Dealer
12	Transit Pass, Incoming Pass, Outgoing Pass		Online	Dealer

5. Grievances Redressal

Service Category	Designation of Officer Responsible for Grievance Redressal	Designation of Next Level Authority	Procedure for filing the grievance	Time frame for grievance redress
Category A	CTO of circle concern	DC of the division concern	Through letter or email or Online feedback	30 working days at each level
Category B	DC of the division concern	Commissioner CT Hyderabad	Through letter or email or online feedback	30 working days at each level
Category C	JC	Commissioner CT Hyderabad	Through letter or email or online feedback	2 Working days

6. Facilities available to citizens for obtaining information

S.No.	Items	Name	Email	Phone
1	Public Information Officer under RTI Act 2005	PIO in each office
2	Appellate Authority (AA)	Next level authority
3	General queries /Help Desk	Through email or feedback facility on website
4	Call Centre/Help Line	Through email or feedback facility on website
5	Departmental website	https://www.apct.gov.in

7. Stakeholders

S.No.	Stakeholder	Relation with the stakeholder
1	Citizens	Third party information on tax compliance
2	Traders	RCs, Returns, Tax Payment, Statutory Forms, Tax Rate Information, Advance rulings, Audit and Assessment
3	Trade Associations	Trade Associations Periodical interaction on Trade issues
4	Transporters and Associations	Trade Associations Periodical interaction on Trade issues

8. Indicative expectations from service recipients

1. Applying for RC for doing business within time
2. Issuing sale invoices for all the sales made and display of a notice on the notice board that every customer has the right to ask for bill/invoice
3. Payment for purchase and transportation consideration to be made by way of account payee cheque
4. Filing correct and complete returns and paying taxes due there on within due date.
5. Proper usage and record of statutory forms
6. Voluntary reporting of the goods vehicles at the check post and obtaining proof of check of the goods transported. Surrender of transit passes at the Exit Check posts.
7.Surrendering RCs and unused statutory forms on closure of business
8. Mention Buying dealer's name and RC No. on sale invoices / bills in respect of dealer to dealer transactions
9. Upholding highest levels of honesty and integrity in doing business and interacting with department